Job Information
ARAMARK Catering & Experience Manager in Newport News, Virginia
Job Description
The Catering Services & Experience Manager is a leadership position which leads all aspects of catering solutions, special events, and overall associate and client experience at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards. Hiring, training, and supervising catering staff. Driving marketing and growth initiatives throughout the Newport News Shipyard portfolio.
Job Responsibilities
Schedule catering staff to forecast and service standards to maximize customer satisfaction and cost efficiencies.
Adhere to and reinforce all standards, policies & procedures
Assist team in developing lasting relationships with customers to retain business and growth
Sets goals & delegates tasks to improve performance
Lead and train new & current catering staff
Leads shifts and actively participates in the servicing of events
Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables.
Responds to and handles guest problems and complaints
Understand the impact of operations on the overall success of an event and coordinate activities to maximize customer satisfaction.
Maintain established safety and sanitation levels.
Sets hourly staff goals and delegates tasks to improve department performance.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Prepares Post-Event Summary, detailing the function and comments of the host.
Conducts event debrief meetings with operations coordinator, sales manager, culinary team, and catering services director following each event.
Manages alcohol inventory and ordering in accordance with NYSLA.
Monitoring the availability of catering stock and supplies and ordering replenishments.
Cross-train and work catering events on and off site as needed.
Conducts monthly department meetings with hourly staff to review goals, performance, and concerns.
Orders Day Permits, as needed, in a timely manner following all NYS regulations.
Ensure bartenders are TiPS certified.
Collaborates with Workplace Experience Group Marketing Teams to drive cohesive marketing throughout the entire operation.
Assists in driving Workplace Hospitality and Refreshments initiatives enhancing guest experience and growing the business.
Supports initiatives to drive employee experience and client associate experience
Financial Performance:
Responsible for delivering food and labor targets. Develop and execute strategies to achieve catering revenue forecasts.
Efficiency: Responsible for executing catering events of wide-ranging size and scope, including staffing and management.
Ensure accurate reporting of all catering related revenue, expenses, and receivables. Coordinate activities with other departments as appropriate
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice
Qualifications
Requires at least 2 years of experience
Prior experience in a management or supervisory role preferred
Previous experience in high volume events, hospitality and catering preferred
Requires a bachelor?s degree or equivalent experience
Available to work event-based hours
Must have excellent communications skills
Complete Food Handlers and Alcohol Service Certifications as required
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
Ability to stand for extended periods of time
Commercially focused, experience with budgets and a proven ability to achieve stretching commercial targets.
Actively seeks change, a self-motivator and is ready to challenge in the interest of continuous improvement
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .