ARAMARK Guest Services Lead Worker - UPMC Pinnacle Community Osteopathic in Harrisburg, Pennsylvania
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .
Position Summary: The Guest Services Lead Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Guest Services Lead worker may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
Trains and guides guest service staff on job duties, customer service, systems, and procedures
Greet and provide customer service to guests while anticipating their needs
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Other duties and tasks as assigned by manager
Previous guest services experience required
Supervisory experience in a related role preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy, and attention to detail
Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran